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Privacy Policy

Privacy Policy

Who we are

Our website address is: https://moththerapies.co.uk.

What information will we use?

Contact form/Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

MOTH Therapies will collect only relevant information about you and your family.

Baby and Story Massage

This information includes your personal details, address, contact telephone number, email address, GP, Health visitor and medical information relevant to your situation, to allow safe teaching of massage. If you are unwilling to provide the requested information, then it would be unsafe to allow participation in teaching baby massage or story classes.

On occasions it may be necessary to request information from appropriate medical practitioners (with your consent) to ensure safe teaching.

Case Management/Occupational Therapy/Massage services

Information includes your personal details, address, contact telephone number, email address, GP, Solicitors, other health professionals involved in your care and medical information relevant to your situation, to allow safe treatment and intervention.

How will your information be used and who will it be shared with?

Massage groups

Contact details will be used to communicate with you prior and during a baby/child massage course, to arrange appointments, or to share relevant information regarding the class.

Your consent will be gained, to contact you by electronic means, or by telephone, after completion of a service, to inform you of any offers, that may be of interest, or to receive MOTH Therapies newsletters. You can unsubscribe at any time. Any confidential information will be sent in an encrypted file.

Your consent will be gained to take photographs in baby/child massage classes: 1) For your personal use as a memory of the class 2) To use on MOTH Therapies social media, website or advertising material 3) Carefully selected third party advertising mediums.

If there are concerns about a child or parents’ welfare, or their health, it may be necessary for MOTH Therapies to report any concerns to the relevant health professional or Statutory services e.g. GP, Midwife, Social care or Health Visitor, or emergency services in the event of illness or accident.

Case management/OT clients

Contact details will be used to communicate with you prior and during a course of intervention, to arrange appointments, to monitor progress and to share relevant information.

Your written consent will be gained to take photographs or videos; your agreement will be gained about how they will be used.

Your information will be shared with other professionals, solicitors, family members, or significant others, that you have agreed with, in writing.

There may be occasions when risks have been identified, e.g. safeguarding, when statutory services will need to be communicated with, to ensure your safety or that of your family or the public.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your information will be used for MOTH Therapies to assess safety of treatments or teaching of massage techniques.  It will not be shared with any third party, without your permission to do so. Information is required to provide appropriate professional indemnity insurance cover.

The period for which we keep your information after treatment or attendance at groups?

This varies depending upon the service you receive.

Baby/Story massage classes and 1:1 sessions

Information will be kept for the shortest period possible and no more than 12 months. Data can be deleted at any time, if you request MOTH Therapies to do so.

Massage / Occupational Therapy treatments / Case Management clients

All medical/clinical records will be kept for a period of 7 years after the cessation of MOTH Therapies involvement.

Any child’s treatment records will be kept for a period of 7 years after the child’s 18thBirthday.

These time frames are in accordance with requirements, stated by the insurance provider and registered professional bodies. Namely, Balens insurance, HCPC, The Royal College of OT and The FHT.

How is your information stored?

All electronic data is stored securely and is password protected.

All devices are password protected and stored in a locked filing cabinet.

Any paper-based forms are filed and stored in a locked filing cabinet.

Email addresses may be stored using Mailchimp, which is GDPR compliant or on password protected files.

Information will be shredded and files deleted when no longer required.

Your choices and rights

You have a number of rights in relation to your information, and can make a number of choices about how MOTH Therapies collects and uses it.

  • You have the right to be informed.
  • You can decide not to receive marketing material or communications at any time.
  • You can change any of your personal details at any time, by contacting MOTH Therapies and advising them of the changes.
  • You can change your mind about the use of photographs at any time, by advising MOTH Therapies accordingly.
  • You can request access to your information at any time, in writing.
  • You can request that your information is deleted any time, unless they are clinical notes, which need to be maintained (for the specified periods) for insurance purposes.
  • You have the right to object to how information is handled, used, stored and erased.
  • You have the right not to be subjected to automated decision making.
  • You have the right to request that information stored is sent to you via a common electronic format, or transmitted to another organisation of your choice.
  • Information will be provided free of charge, unless the request is manifestly unfounded or excessive, then it can be charged for or refused. If a request is refused then MOTH Therapies will explain why.
  • You have the right to complain to the supervisory authority and to the judicial remedy; you must do this without delay and within 1 month.
  • Information will be provided within 1 month of a written request.
  • You and the ICO will be informed if there is a breach of your data.

Contact us:

Tracey Reay Allport

Email: tracey@moththerapies.co.uk

Telephone: 07788714588